Yes. Each original artwork is created by Antoinette Mitchell and is one of a kind. If prints or other editions are offered, they will be clearly identified in the product description.

Every care is taken to photograph each artwork accurately. However, colours can vary slightly between screens, and subtle texture or detail may look different in person. Please contact me before purchasing if you would like additional photographs or information about a piece.

Framing is included only when it is specifically stated in the artwork description. Please check the listing carefully for dimensions, materials and framing details. If you have a question about displaying a work, I’m happy to help before you order.

Each order is carefully wrapped and protected for its journey. Packaging is selected to suit the size, surface and framing of the artwork, with the aim of ensuring it arrives safely and in beautiful condition.

Orders are usually prepared and dispatched within 5 - 10 business days. If an artwork requires special packaging or a longer preparation time, this will be noted on the product page or confirmed with you after purchase.

Shipping within Australia is included in the listed price for smaller artworks. International shipping is charged at a flat rate of AUD $25.

Larger artworks that require a specialised courier service are excluded from these standard rates. Shipping will be quoted separately based on the artwork’s size, destination and delivery requirements. Please contact me before purchasing a larger artwork so I can arrange a shipping quote.

Yes, on larger artworks, where tracked delivery is available. Once your order has been dispatched, tracking details will be sent to the email address used at checkout. Please allow a short time for the carrier’s tracking information to update.

Yes, but additional costs will apply. For small drawings, up to A4 size, AU$25 will be charged. For large items, a quote for delivery will be emailed to you. International customers are responsible for any customs duties, import taxes or local charges that may apply. Delivery timeframes can vary because of customs processing.

Please contact me at hello@antoinettemitchell as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photographs of the artwork, its packaging and the shipping label. Please keep all original packaging while the issue is assessed. I will work with you promptly to arrange an appropriate solution.

Because each artwork is unique and is carefully packed for each collector, change-of-mind returns are accepted within 2 days of delivery. The artwork must be returned unused, undamaged and in its original packaging, at the buyer’s expense. Please contact me before sending anything back. Unless otherwise agreed, return shipping and safe delivery are the buyer’s responsibility.

This change-of-mind policy does not limit any rights or remedies available under the Australian Consumer Law.

Please contact me at hello@antoinettemitchell with your order number and photographs or other helpful details. If an item does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances. Reasonable return costs will be covered where required by law.

Yes, I welcome commission enquiries. To enquire, please contact me with the size, subject, preferred colours, timing and any other ideas you have in mind. An enquiry does not create an obligation to proceed, and commission terms and pricing will be confirmed in writing before work begins.

Purchasing an artwork transfers ownership of the physical piece, but not the copyright or reproduction rights. Images of the artwork may not be copied, reproduced, published, sold or used commercially without prior written permission from Antoinette Mitchell.

Information such as your name, contact details, delivery address and order information is collected only when needed to process orders, provide customer support, communicate with you and operate the shop. Payment information is handled by the payment provider used at checkout and is not stored directly by the artist unless the checkout service expressly states otherwise.

Personal information is handled with care and is not sold. It may be shared with trusted service providers, such as payment processors, website hosts and delivery companies, only where needed to provide the service or meet legal obligations.